Shipping Policy

Last Updated: August 30, 2026

Thank you for shopping with Polrensa.

This Shipping Policy explains our processing times, shipping charges, and delivery practices.

Order Processing Time

Orders are generally processed, packed, and prepared for shipment within:

1–3 Business Days

Business days generally exclude weekends and applicable public holidays.

Processing time is separate from carrier transit time.

Shipping Rates

The applicable shipping cost will be shown during checkout before payment.

Estimated Delivery

Delivery times vary depending on the destination country or region.

Actual transit times may also be affected by the shipping carrier, customs processing, local delivery conditions, weather, public holidays, transportation disruptions, and other circumstances outside our reasonable control.

Because delivery conditions vary between countries, Polrensa does not guarantee one fixed delivery timeframe for all destinations.

Any estimated delivery date displayed at checkout or provided by a carrier should be considered an estimate unless expressly stated otherwise.

Tracking Information

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the carrier's tracking system to update after a tracking number has been created.

Incorrect Shipping Address

Customers are responsible for entering complete and accurate shipping information when placing an order.

If you discover an error, please contact us immediately at:

dannibaby0424@outlook.com

We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once fulfillment has started.

Delayed Packages

Shipping delays can occasionally occur because of carrier issues, customs processing, weather, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period, please contact us with your order number.

Lost Packages

If you believe a package has been lost in transit, contact us with your order number and available tracking information.

Our customer service team will review the shipment and assist with the appropriate next steps.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors where appropriate, and contact your local carrier.

If you still need assistance, contact Polrensa Customer Service.

Returned or Undeliverable Packages

Packages may sometimes be returned because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or failure to collect the package where required.

If your order is returned to sender, please contact us so that we can review the available options.

Additional shipping charges may apply to reship an order when the delivery failure resulted from inaccurate customer-provided information.

International Orders

Shipping destinations available to your location will be displayed during checkout.

Customers are responsible for ensuring that products purchased from Polrensa can legally be imported into their destination country.

Customs duties, import taxes, or similar government charges may apply depending on the destination and applicable laws.

Contact Us

For shipping questions:

Polrensa
Website: polrensa.shop
Email: dannibaby0424@outlook.com