Refund policy
Return & Refund Policy
Last Updated: August 30, 2026
Thank you for shopping at Polrensa. We want to make our return and refund process clear and straightforward.
30-Day Return Policy
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, the item must be unused, in its original condition, and include its original packaging, accessories, and components where applicable.
Proof of purchase or your order number may be required.
Return Authorization Required
All returns must be approved by Polrensa Customer Service before being sent back.
To request a return, please contact:
Please include your order number, the reason for the return, and photos or videos if relevant.
After reviewing your request, our customer service team will provide you with the appropriate return instructions.
Do not send any product back before receiving return authorization and instructions from us.
Returns sent without prior authorization or without following the instructions provided by Polrensa may not be accepted or processed.
Return Shipping Costs
Customers are responsible for the cost of return shipping for approved returns.
Return shipping fees are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service for returned packages. Polrensa is not responsible for return shipments that are lost in transit before reaching the designated return location.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact:
Please provide your order number, a description of the problem, and clear photos or videos showing the issue.
Our customer service team will review the situation and provide an appropriate solution.
Please do not send the product back before receiving instructions from us.
Refunds
Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.
Actual processing times may vary depending on your bank, card issuer, or payment provider.
Original Shipping Charges
Original shipping charges are generally non-refundable for voluntary returns.
If the issue resulted from an error on our part, please contact our customer service team so we can review the circumstances.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible at:
Because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations can be made once fulfillment has started.
If the order has already shipped, you may need to wait until delivery and then request a return.
Non-Returnable Items
We may not accept items that have been used, altered, damaged after delivery, are missing original components, are returned outside the applicable return period, or are returned without prior authorization.
Exceptions apply where required by applicable law.
Contact Us
Polrensa
Website: polrensa.shop
Email: dannibaby0424@outlook.com